Shein Return Policy : Updated [September-2020]
shein offer free return to US customers.
shein accept returns with postage within 60 days of purchase. Use shein return tag to mark your first return within 40 days of the purchase date, and they will cover the cost of the first return shipment!
For subsequent returns or additional returns after the first, a fee of $ 7.99 will be deducted for each return package, or you can return using your local post office at your expense.
1. Log in to your SHEIN account.
2. Find the order in my order, click the "return item" button.
3. Select the items you wish to return, indicating the reasons and sending them.
4. Print the return sticker and paste it with duct tape on the outside of the return package.
5. Call the post office to arrange the pickup or leave it at the nearest post office. Note: The return mark is only valid for the United States.
If you have any issues, please feel free to contact with SHEIN Customer Service.
When you log in to your account >> click on "Withdraw" under "My Portfolio" >> Complete the amount without "$" and "Spacebar" >> Click on the "Send" button. Find an example photo below.
This amount will be deposited in the original payment form that you used to make the purchase. Make sure the original payment method is up to date and still valid.
If you have paid with PayPal, refunds will reach your PayPal account in 2-7 business days; If you paid by credit card, the bank will take the card 7 to 14 business days. Please note that we cannot control the speed of your card bank.
SHEIN.COM Gift Card Terms and Conditions
Gift cards can be purchased at SHEIN.com. See below SHEIN.com Gift Card terms and conditions.
Safe approval and quick delivery
Simple, safe and fast to buy a sweet SHEIN gift card.
After payment, it takes one business day to safely review order.
The gift card arrives 3-7 days after successful approval.
Gift cards can be exchanged for products upon departure at SHEIN.com. After entering your gift card during payment, the amount paid will be instantly deducted from the balance of your gift card. If the total amount of the order exceeds the balance of your gift card, you can pay the rest using a credit, debit card, PayPal account, etc.
SHEIN.com reserves the right to refuse to sell gift cards to anyone.
See your balance
You can check the gift card balance online.
Any balance remaining on the gift card after purchase can be used for future purchases. Balances cannot be exchanged or exchanged for cash, unless required by applicable law.
Gift cards cannot be canceled or returned once purchased. The electronic gift card is valid for 36 months from the date of purchase, and any balance remaining after 36 months will be invalid.
If the order is paid with a gift card, the amount paid to the gift card will be refunded; if a refund occurs after the gift card's validity period, the amount will not be refunded.
If you return the purchased product using several methods of payment, the refund will be applied first to the gift card, up to the original amount of the gift card.
Failed delivery reasons
None of us expected delivery to fail, but could happen. In the event that you fully confirm the recipient's email address until the electronic gift card is delivered. These are the most common causes:
- before the required delivery date or reasonable period
- The recipient's inbox contains largely.
- The spam filter blocked email or directed it to spam or another folder
- The recipient firewall has blocked email.
If it does not work then, contact Customer Service.
Lost or stolen gift cards
SHEIN.com is not responsible for any destroyed, lost, stolen or unauthorized gift card. Treat gift cards as cash.
SHEIN.com reserves the right to refuse, cancel, or retain gift cards, suspicious fraud orders, or cards issued in error in an incorrect category or for other violations of gift card policies.