All airlines alter their flight schedules for multiple reasons on an everyday basis and changes within the Delta schedule change might be due to;
- The seasonal demands and recent routes.
- Time changes from daylight standard time or the other way around.
- New routes being operated.
- Changes within the flight numbers or operating time.
- Non-operational Flights.
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Schedule Change Process:
For a schedule change, the travel agencies receive messages for each affected PNR. Delta sends the agency PNR through Delta Messenger for customer notification, the PNR is updated and in most cases the ticket is re-validated. An OSI remark is added to the PNR for agencies to view the status regarding notifications.
Travel agencies may receive multiple schedule change notices. If reissue is necessary, it is not requisite to reissue tickets immediately after accepting the schedule change. Agencies may reissue as deemed necessary based on the customer’s travel plans and the agency's business practices.
The airline allows free changes if the new itinerary departs an hour later than the originally scheduled or arrives half an hour later. Delta Airline provides a complete refund if the flight as per the new itinerary doesn't arrive within 90 minutes. This Delta Airlines Reschedule Flight policy includes;
- The airline will send the PNR to notify the passenger when a schedule change occurs.
- You can select the Schedule Change option with no penalty if the departure or arrival schedule changed by one hour.
- Your departure, arrival, and travel date must remain equivalent.
When an advanced schedule change occurs, Delta sends an Advice of Schedule Change (ASC) message to the GDS. To qualify for a complimentary change due to a schedule change, for travel that follows the guidelines of the Domestic Contract of Carriage, for travel that follows the guidelines of the Canadian and International Contracts of Carriage, the Delta Reschedule Flight must fit one of the following guidelines;
- A delay of 90 minutes or more.
- Route changes of a scheduled Delta flight adding one or more stops to the original itinerary.
- A change in equipment from Delta Mainline to Delta Connection carrier.
- Any change that causes a disconnect.
- If a flight cancels and no comparable or acceptable routing is available within 90 minutes.
Travel Agent Booking:
- A delay of 120 minutes or more.
- A change in the routing of a scheduled Delta flight adding one or more stops to the original itinerary.
- A change in equipment from Delta Mainline to Delta Connection carrier.
- Any change that causes a disconnect.
- If a flight cancels and no comparable or acceptable routing is available within 120 minutes.
If the affected PNR meets one of the schedule change guidelines above in order to process the schedule change, the travel professional must reconcile the agency PNR by removing (canceling) old or altered segments in the PNR.
Determining Schedule Change acceptance:
- If the Schedule Change is acceptable and the ticket is re-validated, no further action is required.
- If the Schedule Change is acceptable but the ticket is not re-validated, then ticket re-issuance is needed.
If the Schedule Change re-accommodation is not available, you may re-accommodate the customer as follows;
- The new flights must be re-booked using the same origin and destination, the same class of service, and the same date as the original ticket.
- The ticket must be reissued as an even exchange and the customer must be contacted with the new flight information.
In addition, the PNR and ticket must be documented with the Required Documentation.
If alternate space is not available for the same origin and destination, the same class of service, and the same date as the original ticket, travel professionals must contact Delta Airlines Flight Reschedule Telephone Number for assistance.
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