Small Guide on Cloud Based PBX Phone Systems

As small business enterprises change and grow, the ability to gain or lose weight quickly becomes a necessity. For example, adding new employees requires the company to adapt its telephone system to meet more lines.

It is more difficult to achieve with traditional local telephone systems because of higher setup and maintenance costs, the need for on-site hardware, and reliance on IT support. In contrast, a basic cloud telephone system will allow small businesses to manage communication services more cheaply, efficiently, and flexibly.

What is PBX System?
 

PBX, which stands for Public Branch Exchange, is just an old acronym. It is mainly helpful because many companies are installing PBXs into telephone systems. Today's phone systems run on enterprise-grade servers, preferably in the cloud, where a 100% guaranteed availability for IP power and services it offers. Virtual servers can run on one physical machine or contain a second physical machine. You've shared the storage, and with virtualization software like VMware, you can lay a solid foundation for a multi-tenant cloud-based VoIP phone system. 

Benefits of Hosted PBX

Describe the benefits a small business can gain from moving from a traditional PBX system to cloud-based VoIP technology.

Advanced Calling Features

Hosted PBX phone systems provide remote access to advanced features. Example- automatic answering, call forwarding and parking, call recording, auto-attendant / IVR, instant call control, ring groups, call queue, music on hold, call forward time, conference room, phonebook, and voicemail. 

You can have a complete Integrated Communications package. Seamless connection between email, voicemail, presence, Active Directory integration video, etc. Your company can use a "Follow me" service through an Internet-based telephone system, whereby numbers can ring one by one until a phone call gets an answer or several phones rings at one time. 

Good For Remote Workers

A geographically diverse workforce links to the telephone system. The customer doesn't know whether you are speaking from home or the office. Your employees can work from anywhere in Australia or overseas, offering flexibility when traveling or working remotely. When key employees move across the ocean with cloud-based exchanges, they can still work for you with IP phones and VPN connections. Nobody will notice the location change; you need to have a good internet connection.

Mobile and Easy To Use

With a cloud system, small business employees have access to functions they can use to log in from anywhere. Contact on the go to have more control over their productivity and customer-oriented and revenue-generating employees.

Improved Customer Service

With Virtual Receptionist (VR) or Auto Attendant, companies can easily route calls to different departments and even create unique greetings for a department.

For example, a company can pre-arrange holiday greetings (via the administration portal) and set them to return to holiday greetings on a specific date beforehand. 

Scalable

The basic cloud-based telephone system can add and delete channels in a matter of minutes and is helpful for just about any purpose. I have an expensive cell phone on an empty table, as in an on-site exchange.

Efficient and Manages Time

With a network-based customer portal, IT staff can manage their systems more efficiently. In terms of installation, service configuration, trouble tickets, training, call billing, and analysis, having full access to customer systems and accounts allows them to spend less project management resources and focus more on work, contributing to profits.

Cloud solutions integrate with other cloud-based applications so that field workers can access all the features.

Customer Satisfaction

With ADR hosted on the cloud, you can have phone numbers from almost any country in the world. You can move your phone system to another location, city, or even country by simply disconnecting it and reconnecting to the new internet connection in the new site. 

Therefore, for each geographic area you serve, there may be a local number that you can use to call centers in other countries or even different countries based on cost and time zone considerations. Customers love to know that the business is local and the company has excellent customer service.

Conclusion

Building solid communication channels with suppliers, partners, prospects, and customers is paramount for small businesses. For small teams, the combination of phone calls, emails, and text messages may be too much to process, primarily if you work remotely.

On-premises telephony infrastructure is becoming less and less relevant as most small businesses now turn to cloud-based communication solutions.