Telecom complaints or Telecommunication complaints in India

Introduction

Telecom or telecommunication describes the Science and practice of distributing information through electronic means. It is the most commonly used manner of communications especially via Phones and the Internet. 

The several forms of telecommunication methods include Computer networks, PSTN, Radio Networks, tv programs etc.

The whole number of telecom firms as of 2020 in India is roughly 1183 million.

Types of Telecom Complaint

The most typical telecom problems by customers are:-

• Poor customer support,
• Bad network coverage,
• Slow internet,
• Incorrect billing, etc.

How to File a Telecom Complaint?

Thus the questions arise regarding the way to submit a complaint from telecom businesses? Firstly we should try and solve the complaint by calling on the customer care number. Each of the telecom companies has 24*7 working client care amount especially designed for the assistance of the customers since they appreciate their satisfaction.

 

We have listed the contact details for each operator so that you can easily contact your operator if required:

 

1. Jio:-

Helpline:- 1860-893-3333

For recharge plans, data balance, validity, recharge confirmation and offers:- 1991

For Queries:- 199

For Complaints:- 198

From Other numbers:- 1800-889-9999

Tele-verification to activate both HD voice & data services:- 1977

Tele-verification to activate data services only:- 1800-890-1977

2. Airtel:-                                                            

Helpline:- 9810198101,18001031111

Customer Care:- 121

Check Your number:- *121#

Pack Expiry:- *121*2#

Balance Check:- *121*2#

Data Usage:- *121*2#

3. Vi:-

Helpline:- 9891012345

Customer Care:- 199

Check Your number:- *111*2#

Customer Care:- 199

Pack Expiry:- *111#

Balance Check:- *111*2#

Data Usage:- *111*2#

4. BSNL:-

Helpline:- 1800-180-1503

Customer Care:- 1503

Check Your number:- *555*2#

Pack Expiry:- *123*1#

Balance Check:- *123#

Data Usage:- *112#

In the event the organization itself is not willing to work out your complaint on its own, then there are other actions that may be taken. If the customer is not satisfied by the answer supplied by the call centre group of their service provider then he/she needs to contact the Nodal Officer of the service provider and lodge his/her complaint.

How to file a Telecom Complaint Online?

You may even file a telecom complaint at http://dot.gov.in/public-grievances (Department of Telecommunication). This site is created by the Government of India to help solve telecommunication complaints.

The TRAI, however, does not seem into individual complaints but will request that you file a telecom complaint through the Telecom Consumers Complaint Monitoring System (TCCMS) gateway site of TRAI (http://www.tccms.gov.in/).

Telecom Regulatory Authority of India keeps on protecting the interest of cell phone users and customers of telecom providers across all countries. Hence TRAI has developed a distinctive website to register the complaint to circulate with telecom businesses and also track, see the action from the telecom companies

like Airtel, Vodafone, Reliance, Idea, BSNL, etc.

TCCMS (Telecom Consumers Complaint Monitoring System) is developed mainly to help the phone users (customers) in calculating their own complaints and action update. TRAI has fixed the primary responsibility for addressing customer telecom complaints lies with the service suppliers, not with TRAI. TRAI only eases the customer to receive it performed through the service provider or cell phone network.

 

Click here to go to TCMS Page and launch a complaint

 

The TCCMS has given detailed process and hyperlinks in the page for criticism registration and tracking. Their solutions are as follows....

Service 1:

To seek the advice on complaint center for lodging a fresh complaint with your

telecom service provider or mobile network

Service 2:

To discover the particulars of the appellate ability to escalate the Issue if your

registered complaint has not been addressed acceptably by the telecom service

provider or not responded at all

Service 3:

To view the status/check the status of a complaint already lodged or to understand

the action taken on your criticism for the further upgrade (you will need to

provide the Exceptional complaint number)

Service 4:

To examine the current status with newest information of this appeal lodged with

the appellate authority (we want the Exceptional appeal number for Additional

Processing.

TRAI has published the guidelines complaint redressal system and mechanism. These

Procedures or regulations provide for timely action on service providers or

telecom businesses. 

TRAI expects that the telecom companies and service suppliers to have a powerful and far better complaint redressal system set up for timely screen in their social media or telecom websites.

 

Disclaimer from TRAI

 

We must Understand the Telecom Regulatory Authority of India only facilitates us to Solve our complaints and enhance the consumer satisfaction consequently TRAI isn't Liable for some problems, loss or financial expenditures incurred or suffered that's Claimed to have resulted from the usage of this system, including, without thereto. 

Hence all the customers are advised to make a note of the Exact Same and use the Service if necessary.