The best voip features for government offices

Bureaucracy is not a likely word that inspires many peoples. It’s just the sound that raises the images of long lines and documents farther than the eye can see. Inefficiency abounds, and citizens and government workers know this too. We need to look forward to dealing with the government bureaucracy. 

However, there are many ways to make things better. Government agencies need a robust platform to communicate and help enforce policies. So that they can support community programs and provide assistance in natural disasters and answer inquiries from the media, and more. By equipping offices with innovation such as VoIP, they can cut down on the time that brings so much anger from citizens. 

By harnessing this effective communication tool from VoIP service providers, the government can deliver accurate information that provides top-notch services to the public. Here are some ways that a VoIP phone system can benefit the government office and municipality.

   Features of VoIP for government offices

Manage the stream of calls with auto attendant

Your government office is certainly getting a lot of calls daily. Especially if you are local representations and their constituents want their voices heard. It is impossible to hire an army of secretaries to receive these calls (mainly when you are working with a limited government budget!) 

So why not let the technology do it for you?

With the help of internet providers in Corpus Christi, you can have an auto-attendant; every constituent who calls your office will receive an automated greeting that provides them a menu of options to choose from. It will deal with calls and redirect the caller to the appropriate representative in your office to help them with their problem. 

Get in line with multiple people on a conference call. 

Working with government agencies means there are many other departments and municipalities you have to deal with daily. Be it a congressional representative or a member of your local police force, and you need to talk with a wide range of people spread across the country. 

Concerning that, having a feature to create conference calls with many people is a must. And our IT support and services provide that feature with an unlimited number of members on a call with a permanent dial-in number and more, all free of charge. 

With call recording technology, take surveys and handle problems with ease.

A huge part of government work is taking surveys and polling your constituents to see their thinking. It is mainly done by polling organizations that need a proper record of what was said to get accurate polling numbers. 

You can do this with call recording technology, a feature by VoIP service providers that provide a full transcript of any call. Later, it is stored in an online archive which is easily searchable. 

Call recording provides a full record of transpired what and when and prevents or resolves any problems or lawsuits that may arise. This feature is practically a necessity in government offices where lawsuits, complaints, and problems arise on a daily basis. 

Stay in touch with the VoIP service provider.

Not all the time, government workers stay in their offices. Many have to travel frequently, be it across the town or country. In that respect, individuals must be easily contacted when they are traveling from a certain place. A VoIP phone provided by an internet provider in Corpus Christi can redirect calls from your business phone to your smartphone. It ensures that you can be in touch wherever you are. 

Additionally, a VoIP phone can do practically anything your business phone can do and it enhances your customer services. It includes rerouting calls, masks your caller ID as a business phone, or it manages contacts and more. 

When it comes to government offices, IT support and services teams believe that a VoIP phone system provided by a VoIP service provider can transform how your municipality is run. 

For example, when configuration consisted of two separate phone systems and neither of these analog systems had any form of interconnect. It causes a multitude of issues with interoperability between two locations. Along with physical constraints, it prevents us from communicating effectively. These issues, paired with the high cost of each line that made it clear to upgrade. 

Bottom Line: 

After switching to LayerOne Networks, we were able to unite both locations under a single system and scale resources to any size in a cost-effective manner. It allows users to send and receive faxes via email that has increased security by reducing critical infrastructure exposure. With the help of managed cloud service teams, you can streamline different processes and eliminate various pitfalls. 

Government work is tedious and complicated, but it doesn’t have to be. With the VoIP phone system, you can now make your government office run smoothly and quickly.