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  • ITSM encompasses a wide array of practices, processes, and tools aimed at efficiently managing IT services. It includes service strategy, design, transition, operation, and continual service improvement. Each of these phases has its set of processes and best practices to ensure that IT services are delivered effectively and efficiently.

  • Furthermore, ITSM promotes a customer-centric approach. It encourages IT departments to view their colleagues and external customers as clients, ensuring that their needs and expectations are met or exceeded. This focus on customer satisfaction leads to increased user engagement and loyalty.