Transportation is a daily need for people around the world. They have to travel to their workplaces, educational institutions, and more on a regular basis. When travel is involved in their routine, then they might as well travel with the utmost comfort and at affordable prices.
Transportation is a daily need for people around the world. They have to travel to their workplaces, educational institutions, and more on a regular basis. When travel is involved in their routine, then they might as well travel with the utmost comfort and at affordable prices. Considering these two key aspects will help you set up a successful online taxi business. Do you want to venture into one such profitable industry? Do you want to be the key player in the online taxi service market? Then, this blog is for you.
As we all know, the major factor in building an optimized and user-friendly app is the features included in the app. They play a large role in the app development process. Based on the feature-set, the design of the app, workflow, technology stack, and more are finalized. This blog will help you get a complete idea of the standard set of app attributes that must be present in your taxi booking app like Uber. Make sure you add these features and other related attributes that will satisfy your business requirements.
Advanced feature-set of an online taxi booking app:
Any online taxi booking service should have four crucial panels and the respective options or attributes. They are:
- Customer app
- Driver app
- Admin panel
- Dispatcher app
Customer app:
Users should be able to log in and place requests for taxi services via this app. Its features include the following:
Easy registration:
Users should be allowed to register with the app using their phone numbers, email IDs, or social media accounts such as Instagram, Facebook, etc.
Live tracking:
With the help of the GPS system, users will be able to track the location of drivers prior to their arrival.
Scheduled rides:
Customers will be able to schedule their rides via the app by specifying the essential details such as location, time, date, and more. They will be reminded about the rides via push notifications or text messages.
Estimated fare:
After entering the pick-up and drop off points and choosing the type of ride, the total estimated fare for the ride will be displayed. After getting to know the fare, they can modify the ride if needed.
Payment gateways:
The app should contain several secure payment modes such as credit/debit cards, net banking, etc., for users to pay for the ride. It should not track any banking information of users.
In-app digital wallets:
Users should be allowed to sync their bank accounts with the wallet available in the app, and they can pay for their rides via the wallet itself.
Arrival time:
The approximate or the estimated arrival time of the drivers’ will be displayed in the app after the users confirm their rides.
Reviews and ratings:
Users can review their ride experience and rate it in the respective section of the online taxi-hailing app.
Driver app:
Drivers should be able to login to the app and provide taxi services to customers after accepting their requests. This panel has the following attributes:
Quick onboarding:
Drivers can sign up with the app using their social media handles, mobile numbers, or email IDs. After a quick registration, they have to upload a few essential documents to the app for verification purposes. Upon obtaining approval, they can start serving user requests.
Availability toggle:
Drivers will be able to display their status as available/not available using the toggle bar provided for it. If they are unavailable, the request will be forwarded to the next available driver.
Work history:
Drivers can navigate to the history page to check out the list of rides they have availed, upcoming rides, and other related information.
Earning history:
Drivers can view their daily, weekly, or monthly earnings via the app. It will help them keep track of their earnings.
Identify surge prices:
Drivers will be able to access the areas that have surge pricing. They can serve in that area to earn more.
Transaction history:
They can also view the list of past, ongoing, and upcoming rides by navigating to the transaction history page.
Admin panel:
The admin should be able to log in to the dashboard with the credentials provided and manage the entire process. Their dashboard has the following features or options:
Sub-admin creation:
The admin can create several sub-admin profiles and provide limited access to each of them if required. Sub-admins can help in managing and monitoring a specific process.
Verification process:
The admin should also verify and approve drivers after a proper screening process.
Commission cut-down:
Admins can also cut down a commission for each ride the drivers provide and transfer the remaining earnings to their bank accounts.
Access to all details:
Admins should have access to all user and ride-related information, as it will help them administer the service effectively to their users.
Dispatcher panel:
This is an optional panel that can be included in the app based on the business model of the app. It has the following attributes:
Create bookings:
The person with a dispatcher role will be allowed to create ride bookings when users place a request via the app.
Assign drivers:
They can also forward user requests to the drivers in that locality based on the availability status.
Feedback and reviews:
They should be able to view the reviews or suggestions that users provide in the app after their ride is completed.
Add manual request:
The dispatcher will also be able to create manual requests and assign them to drivers who are available at that moment.
Build a feature-rich app now!
Now that you have a complete outline of the list of features to include in the app, you can go ahead and start with the on-demand taxi app development process. Analyze the market and find the perfect company that provides high-quality apps at nominal prices. An app built with all these attributes and with the advanced set of tools will help you become a key player in the online taxi market.
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