Every company has different demands from their IT. But it most cases efficient, robust IT Solutions are the mainstay of any business and underpin efficient business operations. Currently digital transformation is key to competitive advantage.
Have you considered outsourcing your IT needs to an IT Company? It’s not an easy decision. Every company has different demands from their IT. But it most cases efficient, robust IT Solutions are the mainstay of any business and underpin efficient business operations. Currently digital transformation is key to competitive advantage. Those businesses that move with the times and utilise advances in IT will get ahead of their competitors. So, what are the main benefits of outsourcing IT Support as opposed to employing your own IT team.
Limited InhouseResources
In most busy companies the IT Manager gets bogged down with user support issues and isn’t able to focus on the overall IT Strategy and how it relates to business growth. IT Support is critical to user satisfaction and the ability for staff to do their job. User issues need to be resolved promptly. A good IT Company can provide outsourced IT Support which freeing up internal resources and providing fast issue resolution.
Reduced Risk
An IT Company works with many different clients and it is in their best interest to keep abreast of the latest technologies and their application. They typically know what works and what doesn’t. They have seen the pitfalls and can bring their experience to every deployment. This significantly reduces the risk both financially and operationally across a business.
Reduced Operating Costs
IT staff are expensive! Additional expenses like recruitment, holiday cover, deskspace and ongoing training add to annual salary costs. Outsourcing IT Support to an IT Company can help manage IT costs by freeing up budget. It will also free up IT Staff to focus on higher value projects which increases overall business productivity.
Improved Cyber Security
IT Companies have specialist expertise in cyber security measures. As cyber threats are continually evolving and becoming more sophisticated Cyber Security has become a multi-faceted function requiring a specific skillset. Outsourcing Cyber Security Support guarantees that you are using the latest Cyber Security tools to prevent cyber attacks and subsequent downtime which can cause severe financial and reputational damage.
Increase Staff Productivity
Even the smallest IT issue can hamper an employee’s ability to do their job. Using outsourced IT Support your employees can call a dedicated help desk where an experienced technician will quickly diagnose and fix issues. This will speed up resolution of IT problems and enable staff to be more productive. This is especially important for remote workers who may feel isolated and may be inclined to not report niggly IT issues.
Access to Additional Services
A credible IT Company will have a broad range of IT Services and Solutions that you can tap into. Important functions like business continuity and disaster recovery, support for a move to remote working, infrastructure upgrades, cyber security audit, telecoms solutions and many more are available to you once you engage with an IT Company.
Outsourcing IT Support brings many benefits to a business. Everything from saving time and money to happier more productive employees. Outsourcing IT Support does not have to be the entire function. An IT Company will partner with you to see where they can add value and they usually operate on a retainer and/or a project basis. The IT Company can complement your existing IT resources to plug the missing gaps in terms of skillset and support. Requirements are assessed on a per client basis. Using outsourced IT Support will give you peace of mind and take out a lot of stress from managing IT allowing you to focus on running your business.
For more detail on the IT Support options that HCS have visit our website at www.hcs.ie
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