Voice Call API technology has a great potential impact on different business verticals. This blog explore the ways in which different industries are witnessing the amazing impact of voice call.
5 Industries that are witnessing the Impact of Voice API
Technology is empowering enterprises from cost reduction to self-operating customer canters, simplified processes, and efficient operations. Responsive & Interactive Communication is driving businesses around the world for over a decade. Voice-activated Solutions are becoming an integral part of our life. Technology innovation's impact on industries in all verticals is evident.
What do we refer to as a Voice API?
A Voice API is a tool that allows developers to embed phone callings from apps, IVR (Interactive Voice Response), Conference Calling, SIP interfacing, Call recording, and more.
Voice API permits adding full VoIP functionality to apps to make and receive calls over the internet without PSTN (Public Switched Telephone Network) intervening.
Industries that use Voice API for Advancement
Healthcare, Educational Institutions, Banking, Social Community and Contact Center are primary industry verticals that benefit by using Voice SDK.
Let us explore why these Five Industries need Voice API and how it impacts their overall growth.
Voice API in Healthcare
Integrating a Voice API for Healthcare in applications makes critical information easily accessible by doctors and healthcare providers. For many functions like appointment fixing of a doctor, the in-app voice call API uses text-to-voice conversion and calls the patient to confirm the appointment.
Similarly, when a patient tries to book a consultation, voice chat API runs auto chat with Doctors and sends text messages to the patient upon confirmation. Thus, it saves enormous efforts and time and avoids manual follow-up.
Telemedicine is the need of the hour. Integrating a voice chat API eases the remote patient diagnosis, especially during the pandemic time where without traveling, patients can receive health check-ups. Allows tracking of a patient's health history and permits secure sharing of reports and prescriptions.
Additionally, it is vital to ensure the chat SDK integration maintains its users' privacy by shielding personal health information and reports. Advanced chat solutions empower the healthcare provider an admin panel and encourage 1-to-1 chat between doctor and patient, doctor to doctor, doctor to pharmacy, doctor to nurse.
How Voice Call API works in Education?
Education Institutions capitalize on the real-time voice communication API in smart campus assistants and enhance students' virtual learning experience. E-learning platforms must integrate Voice API for education to channelize student-teacher interactions. With in-built features of voice calling API, teachers can dial calls from within the application and connect with multiple students through the conference calling feature.
Also, voice chat SDK has features like broadcasting text notification, which can help educational providers to update the upcoming classes schedule to students and parents. Any advanced voice & audio calling integration will allow education providers to create custom groups based on the program and possess admin control. It helps them monitor the entire program and safely secure the students from external intruders.
Voice call SDK for android and iOS facilitates educational providers to initiate real-time communication with many students for increasing engagements post the virtual classes. The voice-to-text or speech recognition feature allows teachers and admins to share instant responses to students' queries via text messaging. Moreover, additional functionalities like image sharing and screen sharing help educational providers and users benefit from exchanging valuable study materials.
It is essential to build voice chat solutions for the educational sector without compromising on security. Analytics and live chat embedding in the video & voice conferencing improves the user experience. In the changing times, where virtual classrooms are future active classrooms, it is significant to think about video & Voice Call API Providers who can offer such solutions.
Voice Calling API in Banking
In a Banking Industry, voice chat API enables more real-time communications and renders a personalized user experience. Opening larger rooms for customer support by acting as a conversational interface, the voice API for banking allows customers to interact with banks without physically visiting. When you think of voice call API Integration for banks and financial institutes, ensuring infrastructure security and chat & transactional safeguarding is highly important.
More features like two-way authentication login via confirmation through text message, authorization of transactions alert messages are crucial for banking apps. Further, these in-apps allow customers to open an account, loan sanctioning, and do all banking activities by interacting with Bank employees through the app. These chat conversations are encrypted and stored at the back-end to revive and analyse.
Banking Industry saves enormous time and effort by adding voice chat SDKs onto their software. Additionally, customers can use the banking app to check their account balance, get transaction history, payment receipts, all in their inbox as text messages. Alert messages in case of any suspicious transaction to the customer via voice call and text chat is the best example of how the banking industry uses voice APIs.
Banking apps enable customers and bank employees to connect to carry 1-to-1 interactions through voice Call APIs and text messaging. Some Banking organizations deploy IVRS using voice SDKs for maintaining proper customer support. Banks can increase their growth by increasing customer satisfaction.
Voice API for Social networks & Communities
In social networking platforms, to increase networking and user engagements, a Voice API for social community is incorporated into the app or platform. A Social Community platform serves as a forum to discuss and share news within like-minded groups and allows a quick chat broadcast through in-app messaging.
In a dating app, functions like video and voice calling from the community app must shield the users' contact information. Likewise, implementing a live voice call API should permit voice and video conferencing for multi-users concurrently in a fitness app. Instant voice calling feature from within the app for a more personalized experience are additional features to watch.
Building a simple android voice calling app for social communities is more accessible as many Voice call SDK providers offer ready-to-integrate custom SDKs for making a social community app. Advanced features that will contribute to more audiences include real-time interactions, live broadcasting, simulcasting. Multi-language translation and chat emojis are must-have features.
A voice SDK for a social community platform must be cross-platform compatible. Enables audio call API integration for initiating easy and engaging interactions. Must allow image and file sharing. While social community apps prevail to connect people, it is also essential to have spam protection, auto-moderation tools, and privacy protection.
Most benefited, and highly-scalable industry with voice API and SDKs is the contact center. Voice API for Contact Center helps the customer service or the back-end process of any business resolve issues and provides customer support.
So, how do contact center's use Voice Chat SDK for simplifying the process? The platform allows customers to connect with the contact center instantly with chat messages. Establishes real-time communication and access the platform from any device.
An advanced Chat SDK will enable the call center to integrate CRM and create custom solutions. Again personalizing the communication and customizing the call flow are additional features to look at in the chat SDK.
Call monitoring management is achievable with a high-end chat API. Contact centers efficiently use voice SDK with analytics to track activities.
Key benefits of using Voice API are that it is easy to configure, unlocks app to phone calling, and vice versa. On several occasions, enterprises use Voice API to leverage operational costs and improve customer service. Besides integrating Voice APIs, businesses can embed secure, reliable omnichannel communication potentials into their applications, addressing today's business needs, customers, and end-users.