Continuously changing industry trends and consumers’ demand have left businesses with no option than to ditch their traditional ways of running business and opt for the technological platforms. Be it manufacturing, retail, e-commerce, or FMCG, upgrading the business processes using modern technologies has become a necessity in all verticals. When it comes to achieving customer satisfaction, which is the prime goal of every company, logistics and transportation plays a pivotal role.
Continuously changing industry trends and consumers’ demand have left businesses with no option than to ditch their traditional ways of running business and opt for the technological platforms. Be it manufacturing, retail, e-commerce, or FMCG, upgrading the business processes using modern technologies has become a necessity in all verticals. When it comes to achieving customer satisfaction, which is the prime goal of every company, logistics and transportation plays a pivotal role.
The logistics and transport segment of a business looks after timely and cost-effective movement of the goods. It could be from manufacturing plant to warehouse, one warehouse to another, warehouse to a retail store, one hub to another, and warehouse to the customer’s place. Manually performing operations needed for the physical movement of goods take a heavy toll on your business. Therefore, businesses are relying on logistics management solutions to make this movement fast, smooth, transparent, and streamlined.
Besides, logistics management, when done through logistics software, also helps in reducing the overall cost by minimizing the fuel cost, time, operational cost, rate of RTO, and the chances of delayed deliveries. It would be no wrong to say that logistics management software helps in improving complete delivery operations. The following paragraphs will make you understand this statement thoroughly.
How can logistics software improve order delivery?
Here is how logistics management software transform delivery operations to reduce the overall logistics cost and improve deliveries-
Automates parcel sorting and allocation
With logistics management software, you don’t need to worry about segregating orders manually. The software gets integrated with your current ERP system and automatically performs the segregation process. Besides, it also automates the order allocation process by looking into constraints like delivery location, product type, vehicle capacity, and more. No manual intervention at all; you save time and huge operational cost.
Vehicle capacity utilization
The software finds out the right vehicle for the delivery by considering the type of vehicle, its size, capacity, and other factors to ensure that every vehicle’s capacity can be utilized completely. It means more deliveries can be done with fewer vehicles. Similarly, the software also selects the delivery drivers and alerts them about the pickup of the product as well as further delivery processes.
Automated AWB generation and label printing
Performing this task also requires a huge time and dependency on human resources. However, LMS software can do the same in the blink of the eyes.
Real-time tracking
Poor visibility on the consignments or packages can lead to many delivery-related problems, which can impact customer experience. But logistics management software helps in overcoming the problem by facilitating tracking every consignment in real time; not just for you, but for your end-customers as well.
Driver app
Logistics software with a dedicated driver application can also help your riders to manage every trip efficiently. They can also look into other delivery-related preferences of the customers and deliver the product accordingly.
Visibility for end-customers
The software also lets you offer your customers options like rescheduling deliveries, cancel orders, request for online payments (for COD orders), and submit feedback. These services help in improving the delivery process.
Analytics and reports
By looking into the reports generated by software, you can build better strategies and increase chances for customer satisfaction.
Just imagine how much time, cost, and effort you can save by investing in logistics management software. Moreover, it can also help you to achieve the ultimate goal of your business, i.e., getting new customers while retaining the existing ones by delivering an unmatched delivery experience.
To get logistics management software that can help you improve your delivery operations, increase the chances of first-attempt delivery, reduce RTO, and provide other benefits, you can reach out to Shipsy, a SaaS-based logistics software provider. The company is currently catering custom-made logistics and transport management software to hundreds of brands from manufacturing, FMCG, logistics, retail, e-commerce, and other verticals.
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