AOL Desktop Gold Won't Open or Not Responding

AOL Desktop Gold Software Won't Open - What to Do?

Stuck with AOL desktop gold won't open or icon not responding? Then read the solutions to follow this guide and fix out your desktop gold icon problems.


Facing AOL desktop gold won’t open issue?

It is the most common problem that users face while using AOL desktop gold download software on Computer/PC system.

So, it’s time for you to get rid of AOL gold icon won’t load problem.

In most of the cases, when your desktop gold not working, display error message like “AOL Desktop Gold Not Responding” or “AOL Gold not working”. 

This may happen due to various reasons which are explained below:

So, to troubleshoot the desktop gold problem, first you need to identify the problem and then fix it with complete solutions.

Why AOL Gold Not Working Problem Arises

It is quite difficult to find out the reasons which have given rise to this issue. There are several reasons for this which is listed below. A few of the reasons are listed below for the problem AOL Desktop Won't Open. 

  1. Either damaged or corrupt hard disk of the system.

  2. Corrupt or smashed software files.

  3. Incompatibility of any software files with the AOL gold software that is installed in the system. 

  4. Disruption in the downloading process that is caused due to the presence of any virus or malware in the system. 

  5. Improper installation of the gold software in the system.

Understand & Troubleshoot AOL Gold Won’t Open Problem

If you might come across AOL gold not working problem, follow below given steps carefully and fix your problem instantly.

Solution 1: Restart Your Computer System

In case, you have come across this problem, the first step which you should follow is to restart the system. 

  • So,  close all the folders that are open and also close all the running programs. 

  • Click on Alt+F4 or click the start button and click on the restart button. 

  • By restart system, it provides space for desktop gold software. 

Solution 2: Check the Network Connection

If you are using an internet connection which is weak, then this will lead to AOL Desktop Gold won’t open error. So, first check the network connection.

To do that:

Start Menu -> Network and Sharing Centre Option -> Change your Network Setting Category -> Select Troubleshoot Problems -> Select on Internet Connection to solve connectivity problems.

  • Network Adapter to troubleshoot other network adapters

  • If any issue with the modem connectivity arises, it will get displayed on the screen. 

  • Follow the instructions that are provided and fix the issue and restart the system.

Solution 3: Remove and Scan any Virus Software

You need to first scan the computer with the help of Anti-virus software. This will help in removing the virus from the software if it is there in the system. 

  • Go to Start Menu & select on Control Panel.

  • Then select “Manage another account” which is then followed by a user account in the Window.

  • Then press on new user account and create a new icon to check if it’s working or not. 

  • If the process works then delete the previous account and use the new one that you have created now. 

Solution 4: Update the Software

You need to update the AOL Desktop Gold Won't Open software, if it is not working. 

However, the software updates automatically but in some cases where the AOL Desktop Gold Icon Not responding, you need to do it manually. 

If it is required to update the AOL Desktop Gold Icon Not Responding software, then you need to update it.

For updating your desktop gold system, click here 

Solution 5: Disable Firewall and Anti-Virus 

Sometimes, firewall and antivirus deny internet access to software. If you wish to avoid any error messages then you need to first disable all security programs for some time. 

Once the AOL software responds from the shortcut icon, you can enable both firewall and anti-virus. To disable a firewall program, you need to follow the consecutive steps:

  • Go and double click on installed antivirus icon that is displayed in system tray. 

  • After clicking on that, the security center Window will get opened. 

  • After that select on web and email protection option followed by Firewall on link.

  • Then select on turn off button to disable the firewall.

  • Another Window will open, which will ask when you want the firewall program to resume. 

  • Choose the required time interval from the drop-down menu and click turn off and press on done button to confirm the procedure.

  • Then, try by launching the AOL software from the icon.

Solution 6: Checking of Gold Source File

To solve this issue, you need to have a technical knowledge of how to deal with it. To diagnose and fix the problem, you need to follow the steps which are explained below: 

  • Search for the icon on the desktop or in the system tray and then right click on that. 

  • Then select on properties from the drop down menu. Then go to the dialogue box and check for the targeted files and copy the URL.

  • Now paste it in the Internet Explorer and verify its availability. In case, if it is not a file then deletes the icon from the desktop. 

  • You need to open the C drive now and go to AOL desktop gold folder.

  • Search for the icon and examine if the symbol is working.

  • In case if it is functioning, then right-click on the AOL Gold icon and creates a new one on the screen.

Also, Read troubleshooting guide on how to restore AOL desktop gold missing icon

If still you are not able to rectify the issue, then you can reinstall the software. 

  • To do that select the icon of the software and press on uninstall button.

  • Then again click on the download button from the AOL website that is an authorized one.

  • When the downloading process will get completed, then you need to upgrade the software by fixing the newly downloaded file. 

Let the installation process gets completed and then you need to reboot the system.


Thus, you can easily resolve your desktop gold not loading problem on your own,  if you follow the guidelines carefully that have mentioned above and you will be able to rectify the issue. 

In sort of situation, you are unable to figure out and troubleshoot desktop gold problems then don’t hesitate to communicate with experts at the earliest without getting delayed so that you can resume your work. 































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