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How to Manage and Work Remotely IT Support for Small Business?

Ours is a world where technology has made our lives incredibly easy. Even for work, we no longer have to follow the traditional methods of going to the office. It is the benefit of the IT systems that they are easily manageable even from remote distances. That’s what we are going to talk about in this blog.


The IT systems are the essence of a business organization. Whether small or large, no business entity can do without appropriate information technology facilities managing the operations of their backbone. This is the reason every modern-day enterprise has an extensive reliance on multiple IT sources ranging from complex hardware equipment to the expensive software applications.

However, did you know that you don’t need to have a physical team to manage your IT tasks?

As much as it sounds counterintuitive, the fact remains that you can effectively manage the IT support team remotely! There are many companies that are actually doing this already. For example, corporations like Automattic, Buffer, and GitLab are already successfully managing their IT teams 100% remotely.  Despite being equally effective as a physical team, not many businesses are willing to trust this mode of business. This is partly because the information regarding the appropriate way to create and manage remote IT teams is insufficient.

That’s what we are going to explain to you in this blog. Let us first be very clear on one thing. If you are looking for something that explains whether remote work or co-located work is better, this is NOT the right blog for you. Here, you will specifically learn about some of the best ways to set up your own remote IT support team.  The ideas we are going to present here have already been tested through experiments.

Here’s how it goes.


Assemble a Team

Well, a team is what you will need to begin with. You need to get members on board who are actually capable of working in a remote environment. Just as not all are good at managing a remote team, not every person is suited for working from a remote location.

As a manager, you will be required to put in some efforts to get people working for you who are genuinely capable of handling the workload from the remote location. The first step towards the successful remote IT support team is to assemble a team that can execute tasks anytime from anywhere.

Acquisition of Right Tools/Software to Connect

Unlike a co-located office, you cannot always get the members of a remotely working team to a meeting with a simple hand signal. That’s why you will need special tools to ensure that everyone is up to date and following the right track.

To do this, you will need to count on some special tools and software built exclusively for this purpose. These tools give you features like video call and group chat so that you can comfortably connect with the members of your remote team.

Device & Run Processes

That’s arguably the hardest thing to understand. Nonetheless, it is also the most important factor that guarantees the success or otherwise of a team. A good and strong process is what makes a remote team successful.

Just look at this element as ‘how we work’ and it will suddenly begin making sense to you. You will need to put in some deep thoughts and hard work to come out with a process that meets the basic objective of your remote team.

The benefit of this process will be that it ensures that your work gets done even if nobody else is present. The process frames structural integrity for the team and directs the members in the right way.

Remember that a good process is not one that is immutable. For the team to give out the best results, your process is supposed to be flexible, pro-change, and well-defined. For a small business, these processes will be more focused on helping provide feedback so that you, as a manager, are able to measure the progress of the team in the best interest of the company.


The above are the three most important elements to bear in mind when developing a remote IT support team for a company. By keeping them in mind, you will be able to get the best results within a short time and the company will keep on its road to success.

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