SMS Gateway Server, Software for Bulk SMS Aggregators - TeleOSS

Looking for an SMS Gateway Software for your Retail SMS Business? We are an SMS Gateway Provider and Aruhat Present You ‘TeleOSS’ SMS Gateway Software

TeleOSS is an Operational Support System & Service Delivery Platform for Message Termination & SMS Aggregation and works like an SMS Aggregator Software and an SMS Server.

TeleOSS has full Operational, Support and Control Features. TeleOSS has a Scalable Architecture for Load handling and adding other Value Added Services like Short Code, EMail and others in the same Platform. TeleOSS has Operations Support features like Live Traffic Monitor, Dynamic Routing, Rating & Charging, Ready to offer White Label Solution platform, Balance Management, Service Management, huge array of Reports, SMPP based API connection and more.

TeleOSS SMS Software is an enterprise grade platform providing fast, secure and reliable SMS delivery for A2P SMS traffic. Cost effective solution, with exhaustive features to enable operations and scale business.

Features and Benefits of Our SMS Gateway Software

Service Excellence

• Manage multiple services with single Account: SMS, Email & Short Code/Long Code
• Fast, reliable SMS connectivity to handle high volume via SMPP (v3.4 & v3.5) for outbound and inbound connections. Other interfaces available SMTP, HTTP/HTTPs, XLS, CSV, Database, XML, scalable to handle other protocols as well.
• Bulk SMS & Two-way messaging: Enables service provider to send bulk SMS via direct subscribers and reseller’s subscribers as well as launch interactive services with configurable short code & long code, n level keyword – sub keyword categories, and workflow definitions based on user response.
• Message agnostic:
  • Multilingual SMS support with industry standard Unicode (UTF-8) format compliance
  • Message type supp text, binary, WAP push, OTA, ringtones, EMS, MMS etc.
  • Multiple SMS character sets (7-bit, 8-bit, Unicode/UCS2)
  • MIME and UTF-8 support for e-mail messages
  • Concatenated messages (optional truncate or reject)
  • Automatic or manual TON / NPI settings
• Message Enrichment & Filtering
• Enrich messages based on configurable rules
• Control traffic with filtering rules based on message content, sender ID or receiver ID
• Delivery reports: Unified error code mapping and live monitoring of delivery reports.
• SMS Flood And Spamming Alert: Monitor SMS flooding and spamming using TeleOSS built in mechanisms and send alerts for the same to service provider administrators
• Rule based Routing Engine: Intelligent tool for defining routes for SMS delivery based on configurable rules of sender ID, service plan, operator routes, gateways, user along with logical operators.
• Global coverage & MNP: Ensure global coverage with scalable platform to handle global interface requests along with mobile number portability service lookup integration.

Operational Excellence

• Easy to use Interface with all operations via GUI, with minimal domain and technical expertise
• Single platform for multiple accounts: Subscribers, resellers, partners, enterprise staff
• Whitelabled interface for: Subscribers and Resellers
• System Performance Monitoring & Reporting:
  • Live Traffic monitoring Dashboard
  • Traffic statistics and MIS reports
  • User wise, Gateway wise, service plan wise traffic monitoring
  • Integrated email notifications and NMS
  • Exhaustive message analysis based on various criteria viz. Daily, weekly, monthly, yearly, account, reseller, source and destination etc.
• Unified & configurable error code mapping for all connection gateways
• Failover Handling and management
• Exhaustive Logging and configurable log levels

Business Excellence

• Service Plans : Enables business ease, better manageability with service plans assigned to multiple users with flexibility to configure user wise services. One time product catalog with quality services, rates, priority and control multiple user behavior.
• Quality of service and business alignment : Define different plans for quality of service wrt message delivery, time optimization and priority in peak hours based on SLA with customer and hence, manage the sales margins
• Rule based routing : Flexibility to define rule based routing based on various criteria of customer’s service plan, sender ID, source, destination and combination. Auto reconnection and re-routing mechanism managing peak hour traffic or link failover.
• Integrable solution : Flexible system with ready to deploy standard interfaces to integrate with any network elements, interactive service platform, workflow automation, infotainment and content provider platforms.
• Security : Highly secure system to manage vulnerable scenarios with
  • Authentication (username/password, HTTP basic auth, SMTP AUTH)
  • Blacklist / whitelisting of mobile numbers
  • SSL support for all connections

Problems faced by Bulk SMS Businesses, Resellers & SMS Aggregators

We have had discussions with many SMS Resellers, Aggregators, Bulk SMS Providers, New SMS Business entrants and our long list of customers and found some of the common problems faced by them and have been able to successfully been able to provide them the solution.

Some were satisfied with the ready product and some had customized platform requirement which we have also developed and successfully delivered.

Critical Problems faced by our Customers when they approached us

As Resellers:- If one of the Panel is down they have to Migrate all their customers to another panel and then start the Business – hampering customer experience. Also are dependent on Reseller Panel Provider for Quality Services.

As SMS Aggregator using Ready Platform:- Ready SMS Gateway Application is not able to adapt to the changes that Telecom Business Environment is bringing, facing issues with Scalability and Features.

As Bulk SMS provider having Outsourced the Platform development:- Due to dynamics of Telecom Industry the platform is not able to adapt and the Outsourced Developer lacks industry experience. As they are just Developers and not related to Telecom.

SMS Providers who are Expanding the Business:- The current SMS Gateway is not able to support the expansion, like customer base, volume of SMS, User Management, Pricing rating and Charging, Routing Management etc.

New Entrants:- Customers with experience in the segment who want to start up as SMS Aggregator and compete with top Aggregators. They don’t want to be Resellers, but are in a dilemma whether to opt for a Ready SMS Gateway from an SMS Gateway Software Provider, to outsource the development on an Open Source SMS Server, or to hire a developer to develop an SMS Software from the Scratch!

The 3 biggest SMS Aggregators issues which we have solved for our Customers

• Support:- The biggest issue with aggregators is time and if their time get wasted with the poor support issues they will enter into a loosing business scenario.

  Some Key Solutions include

  • Traffic Monitoring Dashboard with summarized and easy to act on traffic statistics with status
  • User Dashboard with automatic usage and recharge notifications
  • Regular SMS and Email communication for technical updates
  • Personal communication and notification from the in-house support team
  • Notifications for client’s customers that they are connected or not and their other status updates

• Billing:- Aggregators are Excel masters! However they again don’t have time to work on it manually. The way around this issue is that we offer them billing and reporting module working with data in a CSV file saving their time.

  Some Key Solutions include

  • Reminders of balance status and expiry
  • Country-wise Charging and Ratings specially important for International Markets

• Reporting:- Lack of proper reporting is an issue. The right reporting module with business status & statistics is the key.

  Some Key Solutions include

  • Regular Reporting not only with problem identifications of the direct client but also the status of client’s customers
  • Specific Reporting of Client’s Top 10 users of today, last 7 days, last 15 days or the last month to identify business reach