VoIP vs PSTN Call

The evolution of voice conferencing has evolved radically since the invention of the phone toward the end of the 19th century. Evolving from the manual exchange to electromechanical automatic exchanges, it further developed to analogue electronic exchanges and presently to digital exchanges. Multiple features have come in toward smoother and efficient calls, at different performances, purposes and prices.

But in a business context, knowing how to make a choice from the variety comes down to knowing the tech, what it entails and what therein works best for you. The telecom industry runs amuck with terms like VoIP, PSTN, and so on. What do they mean? Why should you care?

These acronyms summarily refer to myriad telephony systems that not just make one’s business more effective, but also more secure as well. Making an informed decision on which systems are right for your business, comes down to understanding each of them and the costs and benefits they offer.

PSTN

If you make or receive a call on a landline phone, you are utilizing the telephony system known as Public Switched Telephone Network. This is essentially the combination of the world's circuit-switched telephone networks that are operated by national, regional, or local telephone operators.

By such operations, infrastructure and services needed for public telecommunication are effectively provided for. In the early days connection processes required a physical cable to be connected between each location that the user wanted to call.

As you may guess, scaling such a system was impossible! Placing a physical cable between every household that required access to a telephone nationwide was neither cost effective or feasible. So Alexander Graham Bell, the most renowned creator of the telephone, developed another method that could map any phone to another phone without a direct connection. This device was patented, and called a switch.

With a switch telephone, connection was centralized to an office. This office could then coordinate and connect the call to its intended destination. When an individual wanted to talk to another person, he /she would ring the operator and provide the caller’s information; the name or number of the other party.

Then the operator would patch him/her in by connecting a cord (quite like modern day auxiliary cables) between the two phones and the two people could communicate. Consequently, less routing was required multiple switches in order to get everyone connected on the same platform. In addition, fewer lines were needed for connecting callers after this, and telephone calling became more accessible to everyone.

PSTN has several advantages to its use. Besides being a long tried-and-tested technology, it is maintainable and reliable. Its usage is simple as well, with a hassle-free setup. However, it requires a dedicated line for making and completing a call. To that extent, its scalability, though large, is limited, especially considering that calls cannot be done on the go. In addition, requiring a physical infrastructure for the same would mean incurring maintenance costs on a periodic basis. Costs would also have to be dedicated toward call charges as well.

VoIP

Moore’s law had stated  that the speed and capability of computers grow exponentially, with the costs of the same halving. In addition, the Law of Mass Digital Storage stated that while the amount of digital information produced worldwide doubles every year, the cost of storing digital information is falling at an exponential rate.

The role of both here concerning telecommunication goes to its applications to Internet and mobile communications at present, particularly with the current presence of VoIP technology. An acronym for Voice over Internet Protocol., this refers to the telephony system by which voice communications are sent over the Internet rather than through traditional telephone networks.

Benefits of Voice over Internet Protocol have included Scalability and Installation Costs. You can transmit data, video and voice at the same time. Additionally, since the internet is at the core of this form of communication,  nota lot of hardware and relevant infrastructure is required. This in turn results in a huge reduction in call costs, making calls via VOIP cheap and easy. That said, VoIP’s dependence on internet connection entails possible echoes and unpredictable sound quality.

Bringing the best of both worlds: MultiCall

Keeping all the above in mind, what if we told you that the solution we offered kept all the benefits and resolved the disadvantages as well? Yes, MultiCall can help you reach more. A next gen-calling app; it is dedicated in the world of communication to make calling many people simultaneously faster and easier than ever.

An instant solution for calling many, you can ease away from the hassles of business conferencing with MultiCall’s ease of communication; It lets you call your entire team in one go without the hassle of entering PINs, or having to await a moderator.

And here’s the best part; unlike the case of VoIP apps which require both sender and receiver of calls to be on the app, the participants of the call do not need to be connected with data or even have the app installed.

It maintains the benefit of portability, in that the app only requires your smartphone to be run. MultiCall also requires data only to initiate the call and proves to be just as useful as VoIP when you want to be part of a group conversation while on the move. MultiCall also sports a multitude of features, including:

• • One click calling: Where you can call your entire team in one go.
• • Call monitoring and scheduling – Not only do you have complete control over the call, you can also maintain the benefit of business conferencing in scheduling calls ahead and get notifications sent to all participants. The app also lets you mute/unmute participants. This is useful in being able to relay messages while avoiding disturbance due to noise or disruption.
• • Easy Dial Back – Even in the event that you get disconnected, dialing the same number again is all that is needed to re-join the call.
• • Call-me-on – This feature lets you receive your MultiCall on any assigned number. Useful while traveling to avoid roaming charges or when you have multiple participants at your end.

The productivity of individuals while working and learning remotely can be affected by the type of internet connection they have if they depend directly on it at this time. This needn’t be the case. With MultiCall’s ability to bypass most of the problems commonly associated with VoIP calls, your ability to reach more begins now. So pick up the phone, open the app, and Happy MultiCalling!