AMC stands for Annual Maintenance Contract and is a service level agreement between the service provider and the customer for your IT infrastructure. It is like an extended warranty that customer purchases from the OEM itself or IT managed services providers as per their requirements. It is an economical option for customers in case they want any preventive maintenance service and support through a service level annual contract.
In today’s digital world, quality performing IT infrastructure is the key to keep everything up and running in your organization. It is essential for your communication, networking, and other IT solutions that you use in your day-to-day operations and processes. It can only be achieved with regular maintenance and support services by keeping your IT infrastructure in its best condition and capacity. It is where VAS Technologies can help you with IT Support and AMC in Dubai for optimal business performance.
AMC stands for Annual Maintenance Contract and is a service level agreement between the service provider and the customer for your IT infrastructure. It is like an extended warranty that customer purchases from the OEM itself or IT managed services providers as per their requirements. It is an economical option for customers in case they want any preventive maintenance service and support through a service level annual contract.
IT AMC services are provided by IT experts and service engineers for the smooth functioning of all your IT resources. IT AMC include the following but not limited to:
- Computes assembling
- Hardware repair
- Hardware part replacement
- Expanding networking infrastructure
- Servers and Storage monitoring and maintenance
- Regular monitoring and check-up
- Software and driver installation
- Internet and Network troubleshooting
Services included in your annual maintenance contract depend on your organizations’ needs as part of their annual maintenance and troubleshooting requirements. IT service providers ensure a high level of productivity and optimal performance with expert services. All the services are usually provided on-site but one can also opt for carry-in AMCs in the contract.
Types of Annual Maintenance Contracts (AMC)
- Non - Comprehensive Annual Maintenance Contract
In this contract, the cost of spare parts, replacement parts, and labor charges are borne by the customer.
- Comprehensive Annual Maintenance Contract
In a comprehensive contract, everything is taken care of by the IT services provider. It includes costs of the spare and replacement parts, labor charges, and other maintenance fees.
Why does your organization need AMCs?
- Regular monitoring and checkups provide status reports of your IT infrastructure and resources.
- It helps you assess and evaluate the overall health of your IT infrastructure.
- It provides resolutions for all your inquiries, breakdowns, faults, and downtime in a timely manner.
- It helps you with better inventory and equipment management.
- It also offers new upgrades and installations to keep up with the latest technologies and trends.
Benefits of IT AMCs
- Saves time and money with planned services
- Preventive maintenance to avoid unexpected downtimes
- Round-the-clock services from IT experts, service engineers, and technicians
- Genuine spare/replacement parts and tools
- Reliable and assured services
If you are looking for IT support and AMC in Dubai to monitor your IT infrastructure with expert solutions, contact us at VAS Technologies for professional IT and managed services. We offer IT AMC and support services usually for one year that can be renewed thereafter to three years or five years, based on your requirements.
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